Q-SYS™ Announces New Integration with ServiceNow to Bridge AV and IT Workflows

Costa Mesa, Calif. (January 20, 2026) – QSC today announced a new integration with ServiceNow to help customers streamline AV and IT workflows. The collaboration integrates the data in Q-SYS with the ServiceNow AI Platform, delivering automated data flow, faster response times, and improved user support across enterprise environments.

As a ServiceNow Build Partner, the Q-SYS Reflect^®application provides secure, automated data flow into ServiceNow and is available in the ServiceNow Store.

The Q-SYS application simplifies configuration by automating the flow of AV system data into ServiceNow, supporting applications such as IT Service Management (ITSM) and IT Asset Management (ITAM). This allows organizations to use their current ServiceNow workflows to natively integrate AV technologies; enable automated ticket creation and inventory updates; and help minimize the need for extra training of support staff.

“This partnership bridges AV and IT, empowering enterprise customers to unlock new efficiencies and elevate the support experience for AV systems through seamless integration with the ServiceNow AI Platform. This is the first step in a deeper collaboration that will bring even greater capabilities for Q-SYS and ServiceNow customers,” said Christopher Jaynes, Chief Technology Officer, Acuity Intelligent Spaces.

The ServiceNow Partner Program rewards partners for their broad expertise and experience to drive opportunities, reach new markets, and deliver transformative outcomes for joint customers across the enterprise. As a Build partner, Q-SYS develops and distributes applications on the ServiceNow AI Platform, including tailored configurations and seamless integrations to enhance platform capabilities.

For more information, visit: qsys.com/servicenow

About Q-SYS
Q-SYS is a full stack, audio, video, and control platform built around a modern, standards-based IT architecture. Since 2009, Q-SYS has been focused on delivering personalized, connected, and engaging AV experiences. Our solutions span corporate, education, hospitality, venues and events, government, healthcare, and transportation. By uniting hardware and software partners, developers, and creators, we’re redefining what’s possible for live and virtual experiences. Q-SYS is part of Acuity Intelligent Spaces, a business segment of Acuity Inc.

About Acuity
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

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