Q-SYS Enterprise Loyalty Program

Terms and Conditions

Last Revised: December 2025

PLEASE READ CAREFULLY. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THE TERMS, YOU ARE NOT PERMITTED TO PARTICIPATE IN THE PROGRAM. THE PROGRAM IS CURRENTLY VALID IN THE UNITED STATES ONLY.

The sponsor of the Q-SYS Enterprise Loyalty Program (the “Program”) is QSC, LLC (“QSC”). By participating in the Program, you: (a) agree to be legally bound by and to comply with: (i) these Program Terms and Conditions; (ii) the Q-SYS Website Terms & Conditions; (iii) QSC’s Privacy Policy, and (iv) any other applicable terms that may be communicated to you in connection with the Program (collectively, the “Terms”); and (b) warrant and represent that you have legal authority to agree to these Terms in your work or business capacity on behalf of your Organization (as defined below), and that your Organization agrees to be responsible to QSC if you violate these Terms. “Organization” means any legal entity which is entitled to enter into these Terms, including but not limited to (i) corporations, limited liability companies, partnerships, sole proprietorships, and other for-profit entities, (ii) educational institutions, such as colleges and universities, (iii) governmental entities, including federal, state, and local agencies, departments, and other political subdivisions, and (iv) nonprofit and charitable groups, including associations, foundations, and trusts. 

Please review the Terms regularly to understand the terms and conditions that apply to your access to and participation in the Program. By accessing and participating in the Program, you agree that QSC reserves the right in its sole discretion to, in whole or in part, at any time, with or without notice, amend or suspend any portion of these Terms and any benefits, offers or other information relating to the Program, and to terminate the Program in whole or in part (unless required by applicable law). 

To the fullest extent permitted by applicable law, your continued access and participation in the Program following an amendment, suspension or notice period, as applicable, constitutes your acceptance of, and agreement to be legally bound by, these Terms, as amended. If you do not agree to these Terms, you must stop accessing and participating in the Program

About the Program

The Program is an invitation-only customer loyalty program for Organizations using Q-SYS products and services. Through the Program, QSC sets out to recognize Organizations for their continued trust by providing certain benefits: (1) Product Incentives, (2) Training Design and Insight, and (3) Support Pathways, each as described below. Upon enrollment and acceptance into the Program, the Organizations becomes a Program member (“Member”). There are two levels of membership: Ascend Membership and Apex Membership (the “Membership Levels”). Organizations within the United States are eligible to enroll subject to the terms described herein. Once an Organization becomes a Member, subsidiaries, affiliates, and other affiliated entities of the Organization may also be eligible to enroll and participate in the Program, subject to QSC’s approval in its sole discretion (each an “Affiliate”). Each approved Affiliate will have the same Membership Level status as the Member. The following provides a summary of the Program benefits:
 

 

1. Eligibility & Enrollment

A. Ascend Membership – Organizations in the United States are eligible to apply for enrollment in the Program upon (i) purchase of their fifth (5th) Q-SYS Core processor, (ii) completion of Q-SYS Level I certification, and (iii) your agreement to attend bi-annual review meetings with QSC to assess any future projects your Organization may be planning (“Ascend Membership Threshold”). Upon approval by QSC that the Ascend Membership Threshold requirement has been satisfied, a Member is qualified to take advantage of benefits at the Ascend Membership Level.

B. Apex Membership - Apex Membership is for Organizations that reach the Ascend Membership Threshold and also have (i) at least one (1) active Reflect subscription, and (ii) expected annual purchases of QSC products totaling at least US$ 200,000 MSRP (“Apex Membership Threshold”). The MSRP for all QSC products is determined by the current QSC product pricing list maintained by QSC at the time of shipment. A Member is qualified to take advantage of benefits at the Apex Membership Level once it has met the Apex Membership Threshold. The required Reflect subscription will be subject to a separate Subscription Agreement with QSC. 

2. Program Benefits

A. Ascend Membership:

Evaluation Equipment – Prior to large-scale deployment, Members and Affiliates can request an equipment loan for on-site proof-of-concept testing. Contact your QSC Sales Representative for additional details and requirements. 

Extended Warranty – Members and Affiliates receive an extended period of coverage to the standard QSC product limited warranty, which is described in the QSC Warranty Statement located on the QSC website. The total extended limited warranty for QSC products purchased by a Member or Affiliate is five (5) years from the ship date. The QSC limited warranty excludes accessories. 

Design Assistance – Standard – Members and Affiliates receive standard design assistance for a native Q-SYS Ecosystem.

B. Apex Membership:

In addition to the Ascend Membership benefits described above, Apex Members also receive the following Program benefits:

Discounted QSC Professional Services (Apex) – Each year, Members and Affiliates can take advantage of one four (4) hour day of Q-SYS Remote ProServices (with a six-week lead time required).

Apex Travel Allowance  – Apex Members are eligible for an annual travel allowance up to $4,000 to offset the costs associated with attending in-person Q-SYS training events once Apex Members have annual purchases of QSC products totaling at least $200,000 MSRP.

Pro-Bono Demo Gear – Apex Members are eligible for an annual pro-bono demo gear allowance of $8,000 MSRP once Apex Members have annual purchases of QSC products totaling at least $400,000 MSRP.

C. No Resale or Transfer of Program Benefits. Program Benefits may only be used and enjoyed by Members and their Affiliates and shall not be resold, transferred, assigned, traded or conveyed to any other entity or person. Members or Affiliates that violate this restriction will be subject to termination from the Program at QSC’s sole discretion.

3. Member Conduct & Program-Related Information

If QSC determines, in its sole discretion, that a Member has exceeded any limits stated in these Terms or has used multiple identities, email addresses, or automated tools (including scripts, bots, or macros) to register, participate, or disrupt the Program, QSC may disqualify that Member and its Affiliates. In such case, the Member’s account, Program benefits, and any other aspect of the Program may be suspended, revoked, or voided. All accounts, benefits, and related information (“Program-Related Information”) are subject to verification at any time. QSC may require proof of identity (including government-issued photo identification), eligibility, or compliance with these Terms in a form acceptable to QSC. This may include verifying the Organization’s eligibility, confirming the legitimacy of Program Information submitted, or any other purpose QSC deems necessary to administer the Program. Failure to provide satisfactory proof within the timeframe specified by QSC may result in disqualification and loss of all Program benefits. Members and Affiliates are jointly and severally responsible for their actions under the Program. All Program Information remains the exclusive property of QSC. QSC’s decisions regarding eligibility, disqualification, benefits, and membership status are final and binding without right of appeal.

 

4. Dispute Resolution; Arbitration

Notice of Dispute and Informal Resolution – QSC is committed to customer satisfaction including for Members of the Program. Both QSC and the Member (“Party” or “Parties”) will notify each other in writing of any dispute, claim, or controversy arising out of or relating to the Program, these Terms or the breach, termination, enforcement, interpretation or validity of these Terms ("Dispute") within thirty (30) days of when it arises so that the Parties can attempt in good faith to resolve the Dispute informally. 

Notice of Member Claims and Mandatory Negotiation Period – The Member agrees to give QSC an opportunity to resolve any disputes or claims relating in any way to the Program, including but not limited to any dealings you may have with QSC employees and/or QSC partners (the “Claims”), by submitting an email with a detailed, written description of the Claim directly to [email protected]. If the Parties are not able to resolve the Claim within sixty (60 days) (the “Mandatory Negotiation Period”), the Member may seek relief through arbitration or in small claims court, as set forth below. 

BINDING ARBITRATION OR SMALL CLAIMS COURT – ANY AND ALL CLAIMS NOT RESOLVED DURING THE MANDATORY NEGOTIATION PERIOD WILL BE RESOLVED BY BINDING, CONFIDENTIAL ARBITRATION, RATHER THAN IN COURT, except the Member may assert Claims on an individual basis in small claims court otherwise having jurisdiction over such Claims. This includes any Claims a Member asserts against QSC, any QSC partner or any other QSC-authorized third party offering products or services as part of this Program, all of which are beneficiaries of this arbitration agreement. This also includes any Claims that arose before the Member accepted these Terms, regardless of whether prior versions of the Terms required arbitration. The Parties agree that: (a) any arbitration will occur in Orange County, California; (b) arbitration will be administered by JAMS pursuant to the appropriate JAMS rules, confidentially, and by a single arbitrator; (c) all arbitration proceedings, including but not limited to any hearing or hearings, will be conducted in English; and (d) judgment on the award may be entered by any court having jurisdiction. The Federal Arbitration Act and federal arbitration law apply to this agreement.

 

ANY AND ALL PROCEEDINGS TO RESOLVE CLAIMS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL PARTY BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. 

EACH PARTY WILL BEAR ITS OWN COSTS, FEES AND EXPENSES OF ARBITRATION.

This section will survive termination of the Program or your Membership and any bankruptcy. If any portion of this Dispute Resolution section is deemed invalid or unenforceable, it will not invalidate the remaining portions of this Dispute Resolution section.

5. Waiver of Liability; Indemnification

QSC makes no guarantees, warranties, or representations of any kind concerning the Program except as expressly contained in these Terms. To the maximum extent permitted by applicable law, by participating in the Program, Members hereby: (i) release QSC, its parent company, its affiliates, any other entity or person involved in the Organization, administration or fulfillment of the Program, and each of their respective officers, directors, shareholders, franchisees, employees, representatives, agents, successors and assigns (collectively, the “Program Parties”) from any loss, liability, claim, demand, damage or expense that arises in connection with your participation in the Program; and (ii) agree to indemnify, defend and hold harmless the Program Parties from any loss, liability, claim, demand, damage or expense asserted by any entity or person relating in any way to your breach of any of the Terms. Without limiting the generality of the foregoing, the Program Parties are not responsible for: (a) late, lost, misdirected, delayed, incomplete or incompatible Program-Related Information (all of which are void); (b) any failure of a Member account, the Program-related software, hardware or other type of system; (c) any technical malfunction or other problems of any nature whatsoever relating to the Program, including, without limitation, those relating to systems installation, the telephone network or lines, computer on-line systems, servers, access providers, computer equipment or software; (d) any injury or damage to Member’s or any other person’s computer, mobile device, tablet or other device related to or resulting from participating in the Program; and/or (e) any combination of the above. Third parties that may provide Program benefits are independent contractors and are not agents or representatives of QSC. QSC is not responsible for, and assumes no liability for, the actions, errors, omissions, or redemption responsibilities of third parties.

Waiver of California Civil Code Section 1542. Further, Members and prospective Members are advised that California Civil Code § 1542 provides that: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR. By becoming a Member, that person, on behalf of himself/herself and his/her heirs, successors, assigns, agents and representatives, acknowledges that he/she understands the significance and consequences of California Civil Code § 1542 and, to the extent it may be applicable, elects to waive the benefits of its provisions, with the intent that the releases and waivers of liability in this Section shall include claims known or unknown.

6. Warranty Disclaimer; Limitation of Liability

QSC PROVIDES THE PROGRAM “AS IS” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESIGN, NON-INFRINGEMENT, ACCURACY, CAPABILITY, SUFFICIENCY, SUITABILITY, CAPACITY, COMPLETENESS OR AVAILABILITY.

UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO QSC’S OWN NEGLIGENCE, WILL QSC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE PROGRAM, EVEN IF A REPRESENTATIVE OF QSC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. QSC is not liable for any act, error or omission of any third party. In the event QSC is held liable for any act, error or omission related to the Program, Member’s sole and exclusive remedy will be limited to reimbursement for services or products paid for but not received under the Program. Members agree to waive any claim or action of any kind in any forum that is not commenced and served on QSC within one (1) year after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.

7. Program Modification & Termination of the Program

All Program benefits, offers, and services may be modified by QSC at any time and without notice. At QSC’s sole discretion, QSC may choose to substitute a similar program for the Program at any time immediately upon notice to active Members and Affiliates. 

Any amendment will be effective immediately upon posting the amended Terms to the Q-SYS Advantage Program Terms & Conditions Page.

Where required by applicable law or at QSC’s sole discretion, QSC will provide written notice of a proposed amendment to these Terms at least thirty (30) days (or such longer period as may be required by applicable law) before the amendment comes into effect, using Member’s email and/or mailing address, or any other contact information QSC has for Member. If a Member does not agree with a proposed amendment, they may terminate their participation in the Program at any time in the 30-day period prior to the amendment coming into effect, or, if the amendment increases Member’s obligations or decreases QSC’s obligations under these Terms, the Member may terminate its participation in the Program no later than thirty (30) days after the amendment comes into effect. 

Members may terminate their participation in the Program at any time for any reason, at no cost or penalty, by sending QSC a written notice to that effect.

While the Program has no predetermined end date, QSC may terminate the Program at any time, with or without notice. 
In the event QSC terminates an individual Member account due to the Member’s breach of the Program Terms or for other good cause, the Member’s termination from the Program shall be immediate. In such event, any QSC Customer Agreement (as defined in Section 12 below) that Member may have in place may also be terminated at QSC’s sole discretion. In its sole discretion, QSC may exercise the foregoing termination rights against an individual Affiliate account.

8. Confidentiality

The Program is an invitation-only program. The Program and these Terms are considered confidential information. Members and Affiliates shall keep such information confidential and not disclose to any third party or use for its own benefit any information obtained from QSC under the Program, except to the extent necessary to exercise its rights or perform its obligations under these Terms. The Program and these Terms shall be deemed to be "Confidential Information" under any nondisclosure agreement between your Organization and QSC.

9. QSC Technology and QSC IP Rights

Other than as expressly set forth in these Terms, no license or other rights in or to the Program, related data or materials, any QSC technology, or any intellectual property rights are granted to Member or any Affiliate. QSC expressly reserves all rights therein, including without limitation all related intellectual property and other proprietary rights, which are not expressly granted to Member pursuant to these Terms. Nothing in these Terms will be deemed to transfer the ownership thereof.
QSC (and its licensors, where applicable) shall solely and exclusively own all right, title and interest, including all related intellectual property rights, in and to any suggestions, ideas, enhancement requests, results from processing anonymized or non‐personal aggregate data, feedback, recommendations or other information (the “Feedback”) provided by Member, its Affiliates, or any other party relating to the Program. Member hereby irrevocably assigns any and all right, title, and interest in and to the Feedback to QSC, and waives any and all applicable moral or similar rights.

10. Governing Law; Venue

(a)    The Program will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. Except as provided in Section 4 above, the exclusive jurisdiction and venue for legal actions arising out of or related to the Program will be in courts of competent subject matter jurisdiction located in Orange County, California, and Members and Affiliates hereby consent to the jurisdiction of such courts.

(b)    The foregoing terms regarding the location of arbitration in Section 4 and governing law and venue in Section 10(a) shall be waived for a Government Customer (as defined below). For a Government Customer, these Terms shall be governed by, and interpreted and enforced in accordance with, the laws applicable to Government Customer without reference to conflict of laws. A “Government Customer” means any Member that is a unit, agency, department, political subdivision, authority or instrumentality of a local, state or federal government in the United States, which includes but is not limited to a government office, government agency, or university.

11. Invalidity; No Waiver of Rights

If any provision of these Terms is invalid or unenforceable, all remaining provisions hereof will remain in full force and effect and shall be construed in accordance with the terms as if the invalid or illegal provision were not contained herein. The failure of QSC to exercise any of its rights under these Terms does not constitute a waiver of such rights in any other instance. 

12. Reservation of Rights; Equitable Relief

Member acknowledges and agrees that nothing contained in these Terms shall limit, restrict or impair QSC’s exercise of its rights and remedies pursuant to any QSC Professional Services Agreement, QSC Master Services Agreement, QSC Master Subscription Agreement or any other separate agreement executed between QSC and Member and/or a QSC Partner and Member related to the provision of QSC products or services (collectively, the “QSC Customer Agreements”), including without limitation enforcement of QSC’s intellectual property rights and protection of QSC’s Confidential Information and materials. Member further acknowledges and agrees: (i) that it would be difficult to measure the damage from any breach of the QSC Customer Agreements or Member’s obligations under the QSC intellectual property and confidentiality provisions contained in Sections 8 and 9 of these Terms; (ii) that injury from such breach would be difficult to calculate; and (iii) that money damages would therefore be an inadequate remedy for any such breach or potential or threatened breach by Member. Accordingly, in addition to any and all other rights which may be available to QSC pursuant to the QSC Customer Agreements and/or these Terms, QSC shall have the right to seek equitable relief and obtain an injunction (without having to post a bond or prove damages) to prevent any breach or continued breach by Member of the QSC Customer Agreements and/or Member’s obligations pursuant to Section 8 and/or Section 9 of these Terms.

13. Entire Agreement

These Terms & Conditions supersede all previous terms and conditions applicable to the Program. Except as otherwise expressly prohibited or limited by applicable laws, QSC may at any time amend, modify or supplement these Terms & Conditions, Membership Levels, with or without notice, or the ability to take advantage of certain benefits. Members and Affiliates are responsible for remaining knowledgeable of the Terms & Conditions and any changes. Your continued participation in the Program will constitute your acceptance of any such changes to the Terms & Conditions.

These Terms are not intended to alter or otherwise replace terms in any QSC Customer Agreement.