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Bridging AV and IT Workflows for the Modern Enterprise
Q-SYS and ServiceNow are collaborating to redefine how AV and IT teams work together across the enterprise. By integrating Q-SYS Reflect with the ServiceNow AI Platform, we’re expanding the reach of both platforms and delivering powerful automation to customers looking to streamline support and management of high-performance spaces.
With Q-SYS and ServiceNow, organizations can leverage their existing IT workflows to natively integrate AV systems—enabling automated ticketing, real-time inventory updates, and improved responsiveness across all key enterprise environments.
Seamless Integration with ServiceNow
As a ServiceNow Build Partner, Q-SYS delivers a native integration that automates the flow of AV system data into ServiceNow applications such as IT Service Management (ITSM) and IT Asset Management (ITAM). This allows organizations to:
- Automatically generate support tickets from AV system events
- Keep AV inventory up to date within ServiceNow
- Reduce training requirements for IT support teams
- Improve operational efficiency and responsiveness
Q-SYS Reflect Remote Monitoring and Management
Q-SYS Reflect is a cloud-based remote monitoring and management solution, purpose-built for modern AV environments. As an intrinsic part of the Q-SYS Platform, Reflect empowers organizations to maximize uptime, streamline operations, and unlock actionable insights from every connected device—native Q-SYS or third-party—across their global AV estate.
Connecting Q-SYS to ServiceNow via Reflect
The Q-SYS Reflect application bridges AV and IT workflows by integrating AV system data into the ServiceNow AI Platform. This enables automated ticket creation, real-time inventory updates, and faster incident response using the customer’s existing ITSM, ITAM and similar solutions.
Now Available in the ServiceNow Store
As a ServiceNow Build Partner, Q-SYS develops and distributes applications on the ServiceNow AI Platform, delivering tailored configurations and seamless integrations. The Partner Program recognizes Q-SYS for its expertise in driving innovation and transformative outcomes for joint customers.
